SHIPPING AND RETURNS
Shipping Policy
As a small business we will try and dispatch your order within 3 business days from payment.
Australia Post regular tracked service and couriers generally take between 3-10 business days after dispatch. You will receive a tracking number via email after dispatch, and you can track via the Australia Post website.
If your box is lost (if it has not arrived within 10 business days) please contact Australia Post or contact us at shea.made.co@gmail.com so that we can support you in coordinating with Australia Post to locate or receive compensation for your box.
If your box is damaged upon arrival you are eligible through Australia Post for compensation. You can read more about this in their terms and conditions here.
Return & Exchange Policy
Shea Made Co is a small business which sells handmade products. All these products are to be treated with care. Unfortunately we don't offer refunds.
Although you may contact us on shea.made.co@gmail.com, this needs to be done within the 7 Days after receiving your item.
You will have to show proof of your defective
product and proof of purchase.
We will notify you once the refund has been inspected, and let you know if the refund was approved or not.
Also contact us immediately on shea.made.co@gmail.com if you have received the wrong product and we will either refund or replace your order with the correct one.
As above, if your parcel arrives damaged along
with the goods inside you may be eligible for compensation through Aus Post.
No refunds on Gift cards or sale items.
No refunds on Live sale deposits if you have not
paid your invoice within 48HRS.
Thankyou for your understanding and thankyou for choosing my small business.
Lashea xx